Terms and conditions - MELANIE POIRIER | Multidisciplinary Canadian Artist with Professional Recognition, presenting collections of paintings on canvas/wood/paper, as well as a jewelry collection (pendants/earrings) and greeting cards and notebooks featuring original artworks.

RETURN AND REFUND POLICY

The return policy is 5 business days. If 5 days have passed since your purchase, I will not be able to offer you a refund or an exchange.

To be eligible for a return, the artwork must be unused and in the same condition that you received it. It must also be in the original packaging.

NON-RETURNABLE ITEM:

Gift card

REFUNDS

To complete your return, I require the original purchase receipt. Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact me by email at: [email protected].

SALE ITEMS

Only regular-priced items may be refunded. Discounted items cannot be refunded.

RETURN SHIPPING

To return your product, you should mail it to:
Mélanie Poirier, 220 rue de l’Hôtel-de-Ville, Durham-Sud, QC, J0H 2C0.

You will be responsible for paying the shipping costs (including handling and customs, if applicable) for returning your item. Shipping costs are non-refundable.

NEED HELP?

Contact me by email at [email protected] for any questions regarding refunds and returns.